Entyti Flow — Campaign Management, Analytics, Workflows & Routing

What it solves

Operations are messy. Visibility is missing.

Leads live in spreadsheets, emails, and WhatsApp. Managers cannot see what is working. Entyti Flow unifies your calling workflows, routing rules, and campaign data so you can execute, measure, and optimise at scale.

Best use cases

The job Flow gets done.

Lead distribution across sales teams

Outbound campaign management

Inbound routing by language, geography, or intent

SLA-based escalation for hot leads

Performance tracking across agents, campaigns, and branches

How it works

From campaign idea to measurable outcome.

1

Create a campaign or workflow in the dashboard.

2

Set rules: who calls, when, retries, which numbers.

3

Calls go out or come in, routed by those rules.

4

Outcomes, retries, and escalations are logged automatically.

5

Dashboards, funnels, and reports show what is working.

Feature stack

Operate calling like a system, not a script.

✓

Campaign builder

Time-based scheduling, audience segmentation, retry logic.

✓

Workflow automation

Across calls, emails, WhatsApp, and follow-ups.

✓

Agent assignment rules

Round-robin, skill-based, or load-balanced routing.

✓

Lead routing

By source, score, territory, or language.

✓

Daily & aggregated analytics

Volume, close rate, AHT, agent performance, funnel metrics.

✓

Conversation & conversion reporting

Outcome tagging, sentiment, QA scoring.

✓

Audit trails for actions and transfers

Every routing decision and handoff captured.

✓

Role-based permissions

Approval workflows for compliance-sensitive flows.

Why Flow

Benefits managers feel in the first month.

✓

Faster lead distribution

Hot leads reach the right agent in seconds, not hours.

✓

Better operational control

One panel for every campaign, agent, and outcome.

✓

Higher conversion from structured follow-up

Retry logic + workflow automation = no leaked leads.

✓

Reduced manual routing errors

Rules replace spreadsheets. Audit trails replace guesswork.

✓

Clear reporting for managers and enterprise buyers

Dashboards, exports, and BI-ready APIs.

Integrations

Single dashboard, your full stack.

CRM

Zoho, HubSpot, Salesforce, Freshsales

Calendars

Google Calendar, Outlook

Support & Ops

Zendesk, Freshdesk, internal systems

Automation

Webhooks, REST APIs, custom scripts

Results & proof

What changes when ops gets visibility.

30-50%

Faster lead distribution across teams

100%

Visibility into team performance and campaign ROI

3×

More structured, repeatable workflows

1

Single source of truth for every calling channel

Pricing

Plans that scale with your operations.

Starter

₹19,999/month

5 campaigns, 1 team, basic analytics, standard support.

Get started

Growth

₹49,999/month

20 campaigns, 3 teams, advanced dashboards, conversation reporting, priority support.

Choose Growth

Enterprise

Custom

API + SLAs, unlimited campaigns, dedicated success manager, security review, on-prem-ready options.

Talk to sales

Customer stories

Teams running calling as a measurable channel.

Finally, a single view for all our calling campaigns. We stopped flying blind.

Sales ops lead, EdTech startup

No more manually routing leads between teams. Routing rules took five minutes to set up.

Real estate group, Pune

FAQ

Common questions.

Can I create custom routing rules?

Yes. By score, geography, language, team, or source. Combine multiple conditions per route.

Can multiple teams use it?

Yes, with role-based views and granular permissions per role.

How does it connect with our CRM?

Natively for Zoho, HubSpot, and Salesforce. Anything else via webhooks and APIs.

What if a campaign fails?

You get alerts, fallbacks, and log-ready error reports for every run.

Can I export analytics?

Yes. CSV, dashboard PNG export, and API-driven reports for BI tools.

Control Every Campaign, Workflow, and Routing Rule From One Place